Nursing Scrubs and Medical Scrubs Company blue sky scrubs Enhances Customer Service

PRLog (Press Release) – May 16, 2009 – Nursing scrubs and medical scrubs company blue sky scrubs has added improvements to both their website and their customer service. blue sky scrubs realizes that the professionals who wear hospital uniforms have dozens of places to purchase their scrubs, whether it is online or in retail stores; blue sky scrubs wants to make sure they stand out above the rest. Standing out in the sea of nurses scrubs is difficult but can be done. blue sky scrubs does very little in the way of advertising and they rely almost solely on word-of-mouth, so taking care of their customers is their prime focus. blue sky scrubs brings back "the customer is always right," which has become almost obsolete in the past twenty or so years. blue sky scrubs always listens to their customer's feedback, so the changes were requested from the people who know what they want - their clients.
The first enhancement to their website and customer service was to add the ability to pre-order their scrubs. Every time blue sky scrubs ran out of a certain color or scrubs size, they would get many e-mails from customers, requesting to be added to a contact list so that the medical professional could be sure to purchase the colors or sizes in their medical scrubs as soon as they were back in stock. Many customers were unhappy that there was not a way to guarantee that they would be first in line once the scrubs were in stock. So, blue sky scrubs' webmaster added a feature to the website so that when an item is out-of-stock, the customer has the option to backorder the product. Of course, blue sky scrubs does not charge until the items are ready to ship, but this is a way that their clients can be guaranteed to receive their hospital uniforms. blue sky scrubs is still working out a few issues with the backordering of nursing scrubs. Because all of their scrubs are sewn by people rather than by machines, their medical scrubs take longer to make than many of their competitor's nursing scrubs. Although many medical professional are more than willing to wait for their scrubs, blue sky scrubs wants to be able to guarantee, or at least give a good estimate, on when the backordered products will ship. This is in the works and no doubt, blue sky scrubs will figure it out.
The second feature, which will be released this coming week, is a better shipping service. blue sky scrubs has added UPS shipping to their shipping options. Many customers were experiencing extreme delays on receiving their items, and several customers did not receive their nursing scrubs or scrub hats at all. blue sky scrubs knew that they would have to switch carriers if they were going to keep their clients happy. So, beginning next week, clients will be able to have their nursing scrubs shipped to them via UPS, to ensure tracking and delivery of their hospital uniform. "We are so excited that we are going to be able to ship our nursing scrubs with UPS," said one of the reps at blue sky scrubs. "Shipping medical scrubs quickly and efficiently with little room for error is important when shipping is a huge part of the representation of our product."
blue sky scrubs is constantly working to ensure the best customer service possible. Their medical products are top-of-the-line, and their customer service skills cannot be beat. This medical uniforms manufacturer encourages and welcomes comments and suggestions. Listening to feedback and making the recommended changes is the only way to ensure the highest level of satisfaction.

# # #

Makers of the finest and most fashionable medical scrubs and scrub caps available. Blue sky scrubs have quickly become a must-have accessory for doctors, nurses, surgeons, and other medical professionals worldwide. See our nursing scrubs blueskyscrubs.com